Privacy Policy
Telehealth Innovators LLC
Effective Date: 09/2025
- Introduction
Telehealth Innovators LLC (“Company,” “we,” “our,” or “us”) values and respects the privacy of our patients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and medical information in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), applicable federal laws, and the Florida Information Protection Act (FIPA).
By receiving care or using our services, you agree to the terms outlined in this policy.
- Information We Collect
We may collect the following types of information:
Protected Health Information (PHI): Includes medical history, diagnoses, treatment plans, prescriptions, test results, billing information, and other health-related data.
Personal Information: Includes your name, date of birth, address, phone number, email, and emergency contact details.
Technical Information (if using telehealth services): Includes IP addresses, device type, and usage data to support secure communication.
- How We Use Your Information
We use your information for purposes permitted by HIPAA and Florida law, including:
Providing medical treatment and care.
Processing payments and insurance claims.
Conducting healthcare operations, such as quality assessments and audits.
Communicating with you regarding appointments, treatment, and follow-ups.
Meeting legal and regulatory obligations.
- How We Share Your Information
We may share your PHI only as allowed under HIPAA and Florida law:
With Healthcare Providers: To coordinate your care with other treating professionals.
With Health Plans & Insurers: To obtain payment for services rendered.
For Legal Purposes: As required by law, public health reporting, or court orders.
For Business Operations: With authorized vendors who support our operations under Business Associate Agreements.
With Your Authorization: For any uses not otherwise permitted, we will obtain your written consent.
We do not sell or use your personal or health information for marketing purposes without your explicit authorization.
- Florida Information Protection Act (FIPA) Compliance
In addition to HIPAA requirements, Telehealth Innovators LLC complies with the Florida Information Protection Act (FIPA). This means:
We implement safeguards to protect your personal information and PHI from unauthorized access, use, or disclosure.
If a data breach occurs involving your information, we will notify you within 30 days, as required by Florida law.
- Your Privacy Rights
As a patient in Florida, you have the following rights regarding your PHI: Right to Access: Request a copy of your medical records.
Right to Amend: Request corrections to your health information.
Right to Restrict: Request limits on how your PHI is used or disclosed.
Right to Confidential Communication: Request alternative means of communication (e.g., mail to a P.O. Box).
Right to an Accounting: Receive a list of certain disclosures of your PHI.
Right to File a Complaint: Submit complaints to us or to the U.S. Department of Health and Human Services if you believe your rights have been violated.
- Safeguards
We use administrative, physical, and technical safeguards to protect your PHI, including: Secure electronic medical records systems.
Encrypted telehealth communications.
Staff training on HIPAA and privacy compliance.
Access restricted to authorized personnel only.
- Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in law, regulation, or business practices. Updates will be posted on our website and available in our offices.
- Contact Information
If you have any questions about this Privacy Policy or your rights, please contact us:
Telehealth Innovators LLC
Phone: (321) 243-7605
Fax: 321-294-0899
Email: gr@telehealthinnovators.com